Terms & conditions

Last updated: 11 November 2026

These terms explain how ordering from Fur the Love of Art works. By placing an order with us, you agree to them. We've tried to keep them simple and human.

1. About us

Fur the Love of Art is a small, sister-run business in India that creates hand-painted pet portraits on canvas. You can reach us on WhatsApp at +91 86557 52704 or by email at furtheloveofart@gmail.com.

2. How orders work

• All orders are placed and discussed on WhatsApp.
• You choose a design from our collection, or tell us about a custom idea.
• You share reference photographs of your pet, and we confirm the final details and total amount with you.
• Your order is confirmed only once we receive the 50% advance payment.

3. Prices

• Collection paintings are listed at ₹2,987. Orders placed through our website receive a 10% discount (₹2,688). Newsletter subscribers receive special discounts.
• Custom requests are quoted individually.
• Shipping and gift-wrapping charges, where applicable, are confirmed before your order is finalised.
• Prices may change from time to time. The price confirmed with you on WhatsApp before you pay the advance is the price you pay.

4. Payment

• A 50% advance is required before we begin painting.
• The remaining 50% is due once the painting is complete and before dispatch.
• We do not offer cash on delivery.
• We'll only dispatch your painting once the full amount has been received.

5. Your photographs

By sending us photographs, you confirm that you have the right to share them with us for the purpose of creating your portrait. Please make sure the photographs and details you share are the ones you want us to work from. How we handle your photographs is explained in our privacy policy.

6. Changes to your order

Please share any specific requirements before painting begins. Once work has started, changes may not be possible. Any agreed custom requirements should be confirmed with us before your order is finalised.

7. The nature of handmade art

Every portrait is painted by hand. The finished painting is an artistic interpretation inspired by your photographs and the chosen design, not a photographic reproduction. Small variations in brushstrokes, colours and details are a natural part of handmade artwork. Colours may also look slightly different on different screens.

8. Before dispatch

When your painting is finished, we'll send you a photograph of it on WhatsApp. The remaining payment is due before we dispatch it.

9. Shipping and delivery

Delivery availability, charges and expected timelines are confirmed with you before your order is finalised. Any timelines we share are estimates. Please see our shipping policy for details.

10. Cancellations, returns and refunds

Because every painting is made specifically for you, payments are non-refundable and orders cannot be cancelled once painting has started. If your painting arrives damaged, defective or materially different from what was agreed, please contact us within 48 hours of delivery. Full details are in our returns and refunds policy.

11. Copyright and sharing

• You own the physical painting you buy from us.
• We keep the copyright in our artwork and designs. This means the painting can't be reproduced or sold commercially (for example, printed on products for sale) without our written permission. Of course, you're welcome to share photos of your painting on social media. We'd love it if you tagged us.
• We'll only share photos of your painting or your pet publicly with your permission.

12. Our responsibility

We'll always do our best to create and deliver your painting with care. To the extent permitted by law, our total responsibility for any order is limited to the amount you paid for that order. We're not responsible for delays caused by events outside our reasonable control, such as courier disruptions or natural events. Nothing in these terms limits any rights you have under applicable consumer protection laws.

13. Governing law

These terms are governed by the laws of India.

14. Changes to these terms

We may update these terms from time to time. The version on this page at the time your order is confirmed applies to your order.