A little note before you order

Last updated: 11 November 2026

Every painting is made by hand, especially for your pet. Once an order is confirmed and painting begins, we put time, materials and a lot of care into creating something just for you. Please read this policy before placing an order.

No refunds

All payments made towards an order are non-refundable. This includes:

• The 50% advance payment.
• The remaining 50% payment.
• Payments for custom requests.
• Additional charges such as gift wrapping.

Order cancellations

You can ask to cancel before we begin working on your painting. Once an order has been confirmed and painting has started, it cannot be cancelled, and the advance payment will not be refunded.

Returns and exchanges

We do not accept returns or exchanges for personalised, hand-painted portraits, including cases where you change your mind or decide you no longer want the painting.

What if my order arrives damaged, defective or wrong?

If your painting arrives damaged, defective, materially different from what was agreed, or you receive the wrong item, please contact us on WhatsApp within 48 hours of delivery. Share clear photographs of the parcel and the painting, along with your order details, so we can look into it.

We'll review the issue and work out an appropriate resolution with you.

What if my painting looks a little different from the reference?

All our paintings are handmade, so small differences in brushstrokes, colours and details are natural. They're part of the charm of owning an original hand-painted canvas, and are not considered defects.

Before you place your order

Please make sure you've chosen the right design and shared the correct reference photos and details with us before we begin painting. We'll always send you a picture of the finished painting before it ships.

Your rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws in India, including the Consumer Protection Act, 2019.