How your painting gets home

Last updated: 11 November 2026

Every painting is made to order, so shipping works a little differently from a regular shop. Here's what to expect.

Where we deliver

We're based in India. Before your order is confirmed, please share your delivery location with us on WhatsApp. We'll confirm whether we can deliver to your address and what it will cost.

Shipping charges

Shipping charges depend on your location and are confirmed with you before your order is finalised. Your two payment instalments are calculated on the final confirmed order amount, including any shipping or gift-wrapping charges.

How long will it take?

Every portrait is painted by hand, so the timeline depends on the artwork and our current order schedule. We'll confirm the expected completion and delivery timeline with you before accepting your order, rather than promising a one-size-fits-all date.

When we dispatch

When your painting is finished, we'll send you a photograph of it on WhatsApp. Once the remaining 50% is paid, we pack it carefully and dispatch it to the address you've confirmed with us.

Packaging

We take care when preparing artwork for dispatch. If you have specific packaging or gifting requirements, please let us know before confirming your order. Gift wrapping is available at an additional charge.

Tracking and changes to your address

If tracking details are available for your shipment, we'll share them with you on WhatsApp. If you need to change your delivery address, please tell us as early as possible and before dispatch. We can't guarantee changes once a parcel has been handed to the courier.

Damaged parcels

Please check your parcel when it arrives. If the painting is damaged, contact us on WhatsApp within 48 hours of delivery with photographs of the packaging and the painting. See our returns and refunds policy for how we handle this.

Gifts sent to someone else

Want us to send a painting directly to someone? Share the recipient's delivery details and any gifting requirements with us before your order is confirmed, and we'll discuss the arrangement.